Like it or not, we find it hard to engage with dry, factual, objective communication. We need the information, of course, but nevertheless we find a “thesis” hard to access and to …
If in doubt, communicate
Sometimes we wonder whether we should say something or not, probably because it's sensitive in some way. I've always reckoned that if we're unsure whether to take a particular action or not, we …
Broad or precise?
Broad or precise, which do you prefer? Possibly (but not necessarily) because I’m engineer, I generally regard precision (and the requisite level of detail) as an unmitigated good thing. Not everyone …
We don’t challenge what we say ourselves
We don't challenge what we say ourselves. (Not unless we're like Gollum in The Lord of the Rings anyway.) OK, we might be conflicted about some subject of concern to us, and have some inner tension …
Continue Reading about We don’t challenge what we say ourselves →
Blending the intervention
We don't have all the answers. That's true whether we're on the outside of the issue looking in or on the inside looking out. The leadership team knows its business, whereas the change agent knows …
Knowledge-sharing as a social process
We often need to transfer knowledge from one person to another. And yet, how effectively do we really do that? Quite often our approach is to turn the knowledge into information on paper (or perhaps …
Continue Reading about Knowledge-sharing as a social process →