Quite often, it seems, we don’t know the impact we’re having. We decide we need to make a point or express our dissatisfaction with something. Expecting that our message may not be received, we tend …
Blending the intervention
We don't have all the answers. That's true whether we're on the outside of the issue looking in or on the inside looking out. The leadership team knows its business, whereas the change agent knows …
Knowledge-sharing as a social process
We often need to transfer knowledge from one person to another. And yet, how effectively do we really do that? Quite often our approach is to turn the knowledge into information on paper (or perhaps …
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Why relationship skills?
Sometimes it's worth reminding ourselves of our reasons for doing something. Specifically... Why focus on relationship skills, whether in a professional or a personal context? After all, talking …
Are you at arm’s length?
It all depends on your perspective of course... Who's at arms length from who? We might feel more secure keeping uncomfortable (but needed) influences at arm's length. The thing is... It's tempting …
The decision to buy – emotion or logic?
Our rational brain, and our education for that matter, would like us to believe that people make a decision to buy based on logic and the facts - that's "buy" as in literally a sale, or perhaps just a …
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