“We’re an organization that doesn’t like to listen to other organizations,” he said, also seeming to imply that they’d no intention of changing. That would be OK if they knew everything they needed to know.
Except they don’t.
And their results prove it.
And we pay the price.
To perform, we need to learn, and to learn, we need to listen.
From long experience, it is extremely frustrating working for an organisation that conducts itself this way and amongst its people who adopt that mindset.
A big problem I have witnessed is the vicious circle that becomes established by the more people behaving this way, the more self-interest in the status-quo and round the cycle it goes again…
Unfortunately, without great leadership this kind of thinking (and the associated behaviours) becomes entrenched.
Kind Regards
Jim