Sometimes it's obvious... We notice when our friends and associates are holding back from committing to something—or maybe someone—which in itself is preventing them achieving the results they …
Do you need the big roll-out?
It’s striking how some organizations think first of the scale required to roll something new out to the workforce at large—a daunting and expensive undertaking. And yet often the same effect can be …
How much does a call cost?
Are your perceptions of relative cost up to date? I’m struck by how often people comment on the cost of phoning transatlantic. “That’ll be really expensive they say.” Actually, landline-to-landline, …
We’re all the same; we’re all very different
During a workshop recently, I asked for observations on the learning exercise we’d just done. Two people spoke up almost in unison, except that what they said was very different... “It’s amazing how …
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