In working life, we’re probably conditioned to believe that an individual’s behaviour towards us is mostly determined by the hierarchy of the organisation they work for. They follow the rules of that organisation with a high level of commitment.
Or do they?
Countless examples show that the loyalty of personal relationships is a stronger force—not that the individuals involved will break the law or do something unethical—but they will adjust what they do as best they can to maintain the relationship.
So getting to know people is, of course, the way to moderate the unthinking excesses of organisations.
Perhaps interpersonal relationships can, in fact, be a stronger force.
What do you think?
Is it true for the organisations you know and deal with? Do relationships beat hierarchy?