Our inclination is to think that it should be possible to resolve issues, disagreements, and even conflict in one go—in a day perhaps. Sometimes, no doubt it is, if we can bring enough goodwill and …
The value of validation
Of course, it’s good to make up our own mind about whether something we’re doing is right or not. Nevertheless, a bit of external validation is still very welcome. We can seek it out ourselves, for …
Connection or fluency?
Which is more important: being fluent or being connected with your audience i.e. the other party? Traditionally, we pay a lot of attention to being fluent, even organising many aids to make sure we …