... as opposed to what you know about. It’s one thing to know about something, quite another to know a subject and be able to deploy it in life. Unless you can do (or be) something, you don't know …
A customer service question – What would you do? Plus an invitation
(Please see below for an invitation to a new LinkedIn Discussion group - Change for Leaders.) It’s lunchtime. We’re in a city hotel. A single receptionist is checking in guests. No sign of a …
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Change for leaders – Does it start out there or in here?
Messing about with key phrases on Google such as “change for leaders”, it’s very striking that most of what comes up is about doing change to other people—organizations, employees and so forth, …
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