We don't have all the answers. That's true whether we're on the outside of the issue looking in or on the inside looking out. The leadership team knows its business, whereas the change agent knows …
Buyer’s prejudice
Are we discriminatory when we buy? We’d all like to think we’re not prejudiced, in general terms, and no doubt we work hard to avoid that. Unfortunately... The reality is, however hard we try, we …
Knowledge-sharing as a social process
We often need to transfer knowledge from one person to another. And yet, how effectively do we really do that? Quite often our approach is to turn the knowledge into information on paper (or perhaps …
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Are you leading with your professional paradigm?
They say the way we do anything is the way we do everything. When it comes to leadership and management, we tend to lead and manage in a paradigm dictated by our professional or vocational …
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What really is the question?
Most of the time we focus on answering the question—or trying to. But is it the right question? Are we investing our energies in solving the right problem? In my own (sometimes painful) …
Why relationship skills?
Sometimes it's worth reminding ourselves of our reasons for doing something. Specifically... Why focus on relationship skills, whether in a professional or a personal context? After all, talking …