Our inclination is to think that it should be possible to resolve issues, disagreements, and even conflict in one go—in a day perhaps. Sometimes, no doubt it is, if we can bring enough goodwill and …
The value of validation
Of course, it’s good to make up our own mind about whether something we’re doing is right or not. Nevertheless, a bit of external validation is still very welcome. We can seek it out ourselves, for …
Connection or fluency?
Which is more important: being fluent or being connected with your audience i.e. the other party? Traditionally, we pay a lot of attention to being fluent, even organising many aids to make sure we …
The problem of filtering
Sometimes we need to conduct a relationship through a third party. For example, we might be supplying something to our customer's customer, and need to discern indirectly what they require. …
Dangerous questions
Been reading Daniel Kahneman’s excellent and very useful “Thinking, Fast and Slow”... He says: If asked a difficult question we don’t know the answer to, we will normally pick an easier one we do …
We want you to step up (except when we don’t)
Leaders in businesses and organisations often say they want their people to step up and take more initiative. Unfortunately... Some, in the next breath, will say they want certain things done a …
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