If a group of people who are supposed to be working together aren’t, or at least not very well…
We can, of course, work on their ability to relate to each other and that’s a good thing to do.
It can also be a sign that we need to build more process; to create more system and structure.
Sometimes, groups struggle to collaborate effectively because there are too many sources of ambiguity, leading to frustration and resentment.
In my experience, help the participants create some structure to work within and things often get a lot easier. Clarity increases and frustration diminishes. But they may well not be able to create that structure on their own. No one member has enough influence with the others.
So, if in doubt…
If they’re not getting along, build more process. It could be the easiest way to strengthen the team.
Obvious? It would seem not.
Jordi Robert-Ribes says
Yes! The more structure and process are in place, the less the personal issues will be in the way. And the easier it will be to build interpersonal trust along the way.